Veolia & moi - Eau

Veolia & moi - Eau helps customers manage household water use and related account tasks in one place. The app provides an account overview, consumption tools, billing options, local water information, and online customer-service requests.

When reviewing water use and planning costs

The home page shows the account balance and recent consumption. For a broader view, customers can consult consumption history, simulate annual usage, and estimate the next bill. The tele-reading feature provides a way to monitor daily water consumption.

When handling bills and meter readings

Customers can pay bills through the app, submit meter readings for billing, and download the latest invoice. The invoice can also serve as proof of residence. Subscription and payment options are available by credit card.

When checking local water information

The app shares updates about ongoing works in the customer's area and information about water quality. Customers can use the water-quality information to adjust household appliance settings.

When managing an account or contacting customer service

Personal information can be viewed and updated in the app. Customers can submit requests online at any time and follow their progress, with request tracking described as real-time.