Mitra

Mitra is a retailer-focused app for managing an Airtel retail account, including recharge activity, transaction records, and account information. Retailers can check balances, review recent LAPU transactions, look up tariff plans, and track commissions. The app also includes controls for requesting a refund after an incorrect recharge and checking the activation status of customer accounts initiated by the retailer.

Balance and account activity

The app displays the account balance in real time and can notify retailers when the balance falls below a minimum amount. For reviewing activity, it shows the latest 20 LAPU transactions, described as retailer-to-customer transactions. A search function is available for LAPU transactions from the previous 72 hours. Retailers can also view detailed transaction statements and track LAPU transactions purchased from an FSE for up to 72 hours.

These records cover different parts of account activity: the recent transaction view shows the latest LAPU activity, while the search and tracking tools provide ways to locate or follow transactions within the stated time windows. The source also describes checking older balance credit and debit statements, though it does not specify a date range for those records.

Recharges, plans, and incorrect transactions

Mitra supports recharges for phone numbers, DTH services, and other operators. Retailers can view tariff plans for voice calls, recharges, daily packages, SMS, internet packages, and roaming across states in India. The app also includes access to current offers, but the supplied information does not detail which offers are available or their terms.

If a recharge is incorrect, retailers can request a refund or reversal through the app. The feature description says such a request can be processed within 15 minutes; it does not establish that every request will be completed in that time. This option is presented for incorrect recharge transactions, rather than as a general account withdrawal or payment function.

Commission and customer account tools

Retailers can track commissions received from LAPU in real time and check monthly backend commissions. The app also provides an activation-status check for customer accounts initiated by the retailer. These tools let retailers review commission information and the status of customer account activations within the retail account workflow.

Other account controls include resetting the LAPU MPIN through the app and sending queries or complaints about FSE service levels. The source describes the query and complaint option as a single-tap action, without specifying how a response is handled. Together, these functions complement the transaction and balance records by covering account access, customer activation checks, and service-related communication.

Intended users

Mitra is described as an app for retailers, not as a general customer account app. The supplied setup information says retailers register with a retailer account, link a bank account, and verify a mobile number. It does not provide further details about eligibility, supported devices, or account requirements. Its documented functions are centered on retail recharges and the associated balance, transactions, commissions, and customer-account activity.